I have a question ...how do I get ahold of someone?
As an internet store, the best way to reach us is: the internet. You are welcome to use our live support chat (located in the upper right corner of the page) or send an email to email@example.com. If you feel your question can't be handled via the internet, feel free to call us (877) 447-1521. Due to the high volume of calls we receive, we may not be able to take your call. If we are unable to answer your call, please leave a message and we will get back to you as soon as possible (48-72 hours is average return call time frame).
Is my credit card information safe?
We understand your concerns about e-commerce security. We have designed our site with security in mind to provide you with a safe shopping experience. We use safe technology -secure sockets layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. All sensitive information for this site is gathered on a secure server over a connection using 128-bit SSL encryption. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. When you provide your credit card information, you'll see that it is a secure connection - the address in the address bar will begin with https (rather than http).
We do not store any credit card data on our website. When you do enter credit card data, it is through a 128-bit encryption SSL connection at our remote credit card processor. 128-bit encryption is the highest form of encryption in use on the Internet at this time. The major financial institutions use 128-bit encryption. So do we. If you have a personal policy against providing credit card data over the Internet, please feel free to use one of our alternate payment methods. You can always phone in an order and provide the payment information by voice. If you are located within the United States, you can use our toll-free order line (888) 252-1999.
What is your return/exchange policy?
Earth Friendly Goods will accept requests to return merchandise for exchange, refund, or store credit for up to and not exceeding ten (10) days after the ship date. If an item does not meet your needs, simply contact us to get a Return Authorization # within 10 days of purchase for a refund, exchange or credit, a 10% restocking fee may be deducted from your total refund. All sales are final on clearance/sale items. To qualify for exchange, merchandise must be in new condition. No claims can be accepted if items have been cut, dyed, or altered in any way. The customer is responsible to pay for the shipping to return the item to be exchanged to Earth Friendly Goods. We will pay for the outbound shipping of the new item to the customer. Credit card refunds will be applied within 30 days of return processing. All returns must receive a Return Authorization Number (RA#) prior to returning merchandise. Returns received without the appropriate RA# will be refused. An RA# can be obtained via e-mail,firstname.lastname@example.org. The return mailing address will be provided with the RA#.
We represent the fabrics of several manufacturers. Each company has its own policy. Return authorization must be issued prior to return. Claims must be made within 48 hours after notice of delivery. Only uncut, unwashed goods may be returned. It is the responsibility of the buyer to examine the goods upon receipt and notify the seller of variation immediately. On open stock goods, should the fabric be returned without reason of defect or variation from order, the buyer will pay for the return freight. It is the buyer's responsibility to know the terms for return or claim.
Do you have a print catalog you can mail to me?
We do not print a catalog for Earth Friendly Goods. We know that some shoppers might prefer to browse a print catalog. However, because of the number of products we carry (over 1,000 and counting!) and the high cost to print a catalog, we do not offer one at this time. It saves a few trees and allows us to keep our prices low. We've designed the site to be easy to navigate and read to help you browse our site as you would a catalog. You may print a text only catalog by using the "Print Catalog" link on the right. Thank you for choosing Earth Friendly Goods.